If you need to print large or graphics intensive documents be sure to print to a newer model, robust printer intended for heavy use, or print to one of the Ricoh copier/scanners in your building. They also may have problems processing large or graphics intensive documents. These printers will often freeze when two or more people print to them at the same time.
They will work much better when connected to a computer directly to the USB port rather than being connected to the district network. The following printer models are intended for light use. Run the updater for the printer manufacturer in Self Service and then re-add the printer. If the incorrect driver or "generic postscript" displays, the printer driver needs to be updated. Use the " - " sign at the lower left of the window to delete the printer and the " + " sign re-add it using the IP address you noted earlier. The correct printer model should pop up automatically in the Use: field. Click on Cancel to close the Options & Supplies dialogue window. Most district printers also have an easily visible label on them with their IP address.Ģ. Write down the IP address of the troublesome printer displayed in the Device Name field, omitting the leading underscore. Go to System Preferences -> Print & Scan. This will often clear up a printing issue.ġ. You can also try deleting the printer and re-adding it. If the printer model is incorrect, delete and re-add the printer as described below. Click on the printer in the left sidebar that is having problems.Ģ. The image of the printer should be similar to the actual appearance of the printer. The Kind: field should show the correct printer model for the selected printer. Select System Preferences from the drop down menu. Click on the gray apple in the upper left corner of your display.
Your TRT or STS should have an extra cable to use if you need one.Ĭheck that the correct printer driver is being used:ġ. If that doesn't work, try a different known good Ethernet cable. This will clear the printer memory and allow it to receive new print requests.Ĭheck to be sure the Ethernet cable connecting the printer to the wall jack or switch is securely connected at both ends. Turn the power off on the printer, count slowly to 10 and then restart the printer. Is the problem the printer, the printer driver, or it's connection to the district network? Here are some things to check:ġ. There could a problem with the printer and its network connection, or it could be a problem with the document you are trying to print.
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